Project NetSuite to WhatsApp Automation
Project IDINT-001
CustomerOverall Global General Trading
Date2024-02-01
TypeIntegration
StatusReleased
Tech StackSuiteScript 2.1, RESTlet, Node.js, WhatsApp API
Overview & Logic
System Information
Project Description
Business Problem: The sales team experienced delays in communicating order updates and sharing invoices with clients manually.
Solution: Engineered a robust integration between NetSuite and the WhatsApp Business API using SuiteScript 2.1 and RESTlets.
- Automated order confirmation messages upon Sales Order approval.
- Implemented scheduled scripts to send payment reminders with PDF invoice attachments.
- Reduced manual communication time by approximately 40%.
Technical Implementation (Memo)
Automated messaging, reminders, and report sharing.