Project NetSuite to WhatsApp Automation

Project IDINT-001
CustomerOverall Global General Trading
Date2024-02-01
TypeIntegration
StatusReleased
Tech StackSuiteScript 2.1, RESTlet, Node.js, WhatsApp API
Overview & Logic
System Information

Project Description

Business Problem: The sales team experienced delays in communicating order updates and sharing invoices with clients manually.


Solution: Engineered a robust integration between NetSuite and the WhatsApp Business API using SuiteScript 2.1 and RESTlets.

  • Automated order confirmation messages upon Sales Order approval.
  • Implemented scheduled scripts to send payment reminders with PDF invoice attachments.
  • Reduced manual communication time by approximately 40%.

Technical Implementation (Memo)

Automated messaging, reminders, and report sharing.